Safety and Emergencies

The safety of RubyRed’s Pet Care, LLC Contractors, is paramount. Contractors are asked to keep the following things in mind when engaging in RubyRed’s Pet Care, LLC work.

  • When out on a walk, carry a charged cell phone, water, layers for cold/rain, sunscreen for sunny days, a citronella spray such as SprayShield, and a small first aid kit.

  • Be sure to always start and end services properly through Scout for Pets at each pick-up and drop-off so that RubyRed’s Pet Care, LLC has a timestamped GPS pin of your location in the event of an emergency.

  • If you are going to be anywhere remote, be sure to let RubyRed’s Pet Care, LLC know of your intended destination so that you can be found in the event of an emergency.

  • Carry a car safety kit with jumper cables, flares or reflective markers, a cell phone charger, chains, a flashlight, an emergency whistle, an extensive first aid kit, and extra water.

  • Do not hesitate to leave a situation that feels unsafe when interacting with a client and in a client's home.

  • Do not engage in arguments with any person you meet while performing a service. Work to de-escalate all conflicts and leave the area as quickly as possible.

  • Do not use your cell phone for texting or emailing while driving unless you have voice-activated controls.

  • At a minimum, an unrestrained dog is a significant distraction while driving. In the event of a severe accident, an unrestrained dog becomes a deadly projectile. Develop a safety restraint system for all dogs in your car, not just for their safety but also for yours. To learn more about dog restraint in cars, please read the following three links: Best Dog Harnesses for Car Travel: Crash-Tested & Safety Certified (K9 of Mine); We Need to Talk About Keeping Dogs Safe in Cars (Outside Magazine); Center for Pet Safety Certified Products. If you do not have a safety restraint system in your car, you may not take dogs out with RubyRed’s Pet Care, LLC.

 

The safety of animals in RubyRed’s Pet Care, LLC's care is also essential. Contractors are asked to keep the following things in mind when caring for animals as a representative of RubyRed’s Pet Care, LLC. 

  • Transport the client dog to and from the scheduled destination location safely, using tethers, grates, crates, and dog restraint systems. To learn more about dog restraint in cars, please read the following three links: Best Dog Harnesses for Car Travel: Crash-Tested & Safety Certified (K9 of Mine); We Need to Talk About Keeping Dogs Safe in Cars (Outside Magazine); Center for Pet Safety Certified Products. At no point, whether the car is stationary or moving, should car windows be open wide enough to permit any part of a dog’s body to be outside of the vehicle.

  • Be sure to confirm that every animal is allergy-free by checking the pet's Scout for Pets profile. In the event of basic food allergies, please supply an alternate treat. For complex allergies, the client can provide treats for their animal.

  • Bring the following supplies on all services: high-value treats, bags for waste disposal, a leash for every dog, collar identification for every dog, a charged cell phone, citronella sprays such as SprayShield, a small first aid kit, and fresh water when water is not readily available or is unsafe for the dogs to drink.

  • Anticipate altercations before they happen. Carefully observe social situations and all animals' body language in your care to ensure that all dogs are feeling safe and secure. Do not hesitate to leave any situation that feels unsafe for whatever reason.

  • If a Contractor chooses to offer Pet Taxi services, heat and air must be fully functional! Take the following precautions when leaving dogs in vehicles during pick-up and drop-offs on hot or cold days:

    • For outside temperatures between 70 degrees and 80 degrees Fahrenheit, dogs can be left in a locked vehicle with all windows open a minimum of three inches for no more than ten minutes. No car can be parked in direct sunlight; if shaded parking is not available, all windows receiving direct sunlight must have reflective shades.

    • For outside temperatures below 40 degrees Fahrenheit and above 80 degrees Fahrenheit, dogs can be left in a locked and running vehicle for no more than ten minutes with the air conditioning or heat on (Contractors will have a second set of keys.)

    • All dogs will be kept away from car controls via a secure grate, crates, tethers, and dog restraint systems.

    • All dogs will have access to water to drink.

    • A sign will be left in the window, listing the conditions inside the car, the Contractor's estimated time away from the vehicle, and the Contractor's cell phone number.

    • Note that brachycephalic dogs, puppies, senior dogs, and those with dark and/or heavy coats, very short hair, and/or various medical conditions can be even more sensitive to temperatures requiring additional precautions closer attention.


IN THE EVENT OF ANIMAL INJURY OR EMERGENCY

  • Administer basic first aid to stabilize the animal. Remember that first aid's sole purpose is to address any problems that threaten the animal's health while in transit to a professional. Do not attempt to "fix" anything. 

  • Call the client. If the animal is stabilized, call the client's cell phone, tell them what happened, and let them know you would like to seek medical care. Suppose the animal's vet can resolve an issue. In that case, a client may prefer this option, as they already have a relationship with their vet, and the care will likely be significantly less costly. Allow the client to call the shots if there is time to do so.

  • Seek professional care. All vet information is stored in the animal's Scout for Pets profile. Phone numbers and addresses of area emergency animal hospitals are below. Whether taking the animal to their vet or an emergency care facility, be sure to CALL AHEAD to make sure they are ready for your arrival.

  • Call/text RubyRed’s Pet Care, LLC Manager. The RubyRed’s Pet Care, LLC Manager can help with phone calls to vets and clients and help you follow all emergency procedures.

  • Do not discuss finances or insurance with clients. Please leave all financial discussions for RubyRed’s Pet Care, LLC Manager. When speaking with the client, only discuss the animal's immediate needs and a client's preference for care. If the client wishes to discuss money or the RubyRed’s Pet Care, LLC waiver, ask them to contact RubyRed’s Pet Care, LLC Manager.

 

EMERGENCY ANIMAL HOSPITALS

All Contractors should have phone numbers and addresses of Emergency Animal Hospitals for their service areas and be readily accessible while caring for animals with RubyRed’s Pet Care, LLC.