Pet Taxi Expectations

For a successful Pet Taxi Service, Contractors should complete the following:

  • Be at the pick-up and drop-off location on time, unless arrangements have been made with both the client and RubyRed’s Pet Care, LLC Manager.

  • In the event of anticipated lateness, alert the client and RubyRed’s Pet Care, LLC Manager via text or phone call.

  • Start service through the Scout for Pets app upon pick-up.

  • Treat a client's home and property with care and respect at all times.

  • Behave professionally at all times. Assume your behavior can be seen, heard, and recorded at any time while in or around a client's home.

  • Do not invite or allow any other people onto a client's property or in a client's home. This includes boyfriends, girlfriends, family members, friends, children, or any other person. The insured RubyRed’s Pet Care, LLC Contractor, is the only person allowed in a client's home and on a client's property. Failure to abide by this restriction will result in immediate termination of the contract.

  • Do not allow any animals other than the client animals into a client's home unless specific arrangements have been made with both the client and RubyRed’s Pet Care, LLC Manager. This includes a Contractor's animals or other RubyRed’s Pet Care, LLC client animals.

  • Allow the client dog the chance to pee and poop before loading them up into a vehicle or returning them home.

  • Take photographs of client dogs for the report card.

  • Transport the client dog safely, using tethers, grates, crates, and dog restraint systems. At no point, whether the car is stationary or moving, should car windows be open wide enough to permit any part of a dog’s body to be outside of the vehicle.

  • Carry a valid driver's license and current car insurance while driving with client dogs.

  • Manage undesirable behavior for all animals (resource guarding, leash reactivity, mouthiness, bullying, mounting, etc.).

  • Follow all client instructions for home care, including security requests (i.e., locking doors and setting alarms).

  • Dispose of all animal waste in the proper receptacle.

  • Notify both the client and the RubyRed’s Pet Care, LLC Manager if an animal appears sick or injured in any way or if there has been a notable behavior change.

  • Notify both the client and the RubyRed’s Pet Care, LLC Manager if any items in the home break or anything in the home appear to need repair.

  • Stop service through the Scout for Pets app upon drop-off.

  • Fill out a spell-checked and grammar-checked report card through the Scout for Pets app once per night, including a write-up, photos, and answers to prompted questions.

  • Refrain from alcohol, drug use, and cigarette smoking while in the client's home or on the client's property. Be completely sober from drugs and alcohol in the client's home and on the client's property, and while operating a vehicle.

  • Fill out the "Private Note" field on the client's Scout for Pets profile with helpful information once you have gotten to know the clients and the dog(s).